Privacy Policy

Welcome to MoonCloths (mooncloths.store) — Pakistan’s trusted online store for ladies’ undergarments, nighties, and women’s innerwear. Your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us.

By using our website, you agree to the terms described in this policy. Please read it carefully.

1. Information We Collect

When you place an order or create an account on MoonCloths, we may collect the following information:

Full name and contact number
Delivery address (city, area, postal code)
Email address
Order history and purchase details
Payment method (JazzCash, EasyPaisa, or Cash on Delivery)
Device information and browsing activity on our website

2. How We Use Your Information

We use your personal information only for legitimate business purposes, including:

Processing and delivering your orders across Pakistan
Sending order confirmation and delivery updates via SMS or WhatsApp
Providing customer support and handling returns or exchanges
Improving our website, products, and shopping experience
Sending promotional offers and new arrivals (only with your consent)
Preventing fraud and ensuring secure transactions

3. Protection of Sensitive Information

We understand that purchasing ladies’ undergarments, nighties, and intimate wear is a personal matter. At MoonCloths, we are fully committed to protecting your privacy:

All order details and purchase history are kept strictly confidential
Packages are delivered in plain, discreet packaging — no product details on the outside
Our staff is trained to handle all customer information with complete respect and confidentiality
We do not share your purchase history with any third parties for marketing purposes

Your trust is our priority. Shopping for personal items should always feel safe and comfortable.

4. Data Sharing & Third Parties

MoonCloths does not sell, rent, or trade your personal information to any third parties. We may share limited information only in the following cases:

Delivery partners (courier services) — only your name, address, and phone number for order delivery
Payment processors (JazzCash, EasyPaisa) — only for completing your transaction securely
Legal requirements — if required by Pakistani law or government authorities

All third-party partners we work with are bound by confidentiality agreements and are not permitted to use your data for any other purpose.

5. Cookies & Website Tracking

Our website uses cookies to improve your shopping experience. Cookies help us:

Remember items in your shopping cart
Understand how customers use our website
Show you relevant products and offers

You can disable cookies in your browser settings at any time. However, some features of the website may not work properly without cookies.

6. Data Security

We take the security of your personal information very seriously. MoonCloths uses:

SSL encryption (HTTPS) to protect all data transmitted on our website
Secure servers to store your account information
Limited staff access — only authorized team members can view your data
Regular security checks to protect against unauthorized access

7. Your Rights

As a customer of MoonCloths, you have the right to:

Access the personal information we hold about you
Request correction of any incorrect data
Request deletion of your account and personal data
Opt out of promotional emails or SMS at any time
Ask questions about how your data is being used

To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

MoonCloths is an online store intended for adults (18 years and above). We do not knowingly collect personal information from children under 18. If you believe a minor has provided us with personal information, please contact us immediately and we will remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or Pakistani regulations. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

Continued use of MoonCloths after any changes means you accept the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

MoonCloths

Website: mooncloths.store

Email: info@mooncloths.store

WhatsApp: 0300-XXXXXXX

Location: Pakistan

Hours: Monday to Saturday, 9:00 AM – 6:00 PM